Returns, Exchanges & Refunds
This page explains how we handle returns, exchanges, and refunds. If you have further questions, please email us at [email protected].
How to Start a Return or Exchange
Step 1: Contact Us
Email [email protected] to confirm eligibility and receive instructions for your return or exchange.
Step 2: Prepare Your Shipment
Include your order number and a note stating whether it is a return or exchange.
Step 3: Ship To Us
T.REX ARMS
ATTN: Returns / Exchanges
1046 Debolt Lane
Centerville, TN 37033
Step 4: Inspection
Once received, your item will be inspected to confirm it meets the required condition standards.
Step 5: Processing
Approved returns and exchanges are processed within 3-5 business days.
Step 6: Done!
You'll be notified once your refund is issued or your replacement ships.
Does My Item Qualify?
| T.REX Holsters & Carriers / Accessories | ✅ Yes |
| All Other Products | ⚠️ Conditions apply |
| Seconds / Closeout / Open Box | ❌ No |
| International Orders | ❌ No |
The sections below outline further details for the type of product you are returning or exchanging.
What if I was sent the wrong product?
If we made a mistake with your order, please let us know immediately so we can get it fixed! We will pay the return shipping.
T.REX Holsters & Carriers / Accessories
Return or exchange anytime within 60 days of receipt. Use your holster/carrier/accessory normally and if you run into any issues and want to return or exchange it, simply email us at [email protected]. We will provide a pre-paid label to ship it back.
For Exchanges...
- We want to minimize the amount of time you are without a holster. If you provide tracking information for your return shipment, we will ship your replacement holster to you before the original is delivered back to us.
- If exchanging a Sidecar with an attachment, return the Sidecar with the attachment. A replacement attachment will be included with your exchange.
- Exchanges can only be made for a variation of the same product. Different products of similar value are NOT eligible for exchange.
All Other Products
Return or exchange anytime within 30 days of receipt. Item must be in new condition and in the unopened original manufacturer packaging. Email us at [email protected] to start a return or exchange. Customer pays return shipping.
For Exchanges...
- Exchanges can only be made for a variation of the same product. Different products of similar value are NOT eligible for exchange.
Seconds / Closeout / Open Box
Not eligible for returns or exchanges.
International Orders
Not eligible for returns or exchanges.
Discounted Items
Returns or exchanges initiated solely to obtain a discount will not be accepted.
Refunds
Refund Method
Refunds are issued to your original payment method. Depending on your payment provider, it may take a few additional business days for funds to appear in your account.
Please Note:
- All original shipping costs are non-refundable.
- Items that require repackaging or cleaning may be subject to a restocking fee or rejected entirely.
- Items that do not meet return requirements may be refused and returned to sender.
If you have additional questions about your refund, email us at [email protected] and we'll be happy to help.