Returns, Exchanges & Refunds
Easy Returns and Exchanges.
This page explains how we handle returns, exchanges, and refunds. If you have further questions, please email us at [email protected].
How to Start a Return or Exchange
Step 1: Contact Us
Email [email protected] to confirm eligibility and receive instructions for your return or exchange.
Step 2: Prepare Your Shipment
Include your order number and a note stating whether it is a return or exchange.
Step 3: Ship To Us
T.REX ARMS
ATTN: Returns / Exchanges
1046 Debolt Lane
Centerville, TN 37033
Step 4: Inspection
Once received, your item will be inspected to confirm it meets the required condition standards.
Step 5: Processing
Approved returns and exchanges are processed within 3-5 business days.
Step 6: Done!
You'll be notified once your refund is issued or your replacement ships.
Does My Item Qualify?
| T.REX Holsters & Carriers / Accessories | ✅ Yes |
| TA Targets / T.REX Redacted D Zone Targets | ⚠️ Conditions apply |
| All Other Products | ⚠️ Conditions apply |
| Clearance / Closeout / Open Box (Final Sale) | ❌ No |
| International Orders | ❌ No |
The sections below outline further details for the type of product you are returning or exchanging.
What if I was sent the wrong product?
If we made a mistake with your order, please let us know immediately so we can get it fixed! We will pay the return shipping.
T.REX Holsters & Carriers / Accessories
Return or exchange anytime within 60 days of receipt. Use your holster/carrier/accessory normally and if you run into any issues and want to return or exchange it, simply email us at [email protected]. We will provide a pre-paid label to ship it back.
For Exchanges...
- We want to minimize the amount of time you are without a holster. If you provide tracking information for your return shipment, we will ship your replacement holster to you before the original is delivered back to us.
- If exchanging a Sidecar with an attachment, return the Sidecar with the attachment. A replacement attachment will be included with your exchange.
- Exchanges can only be made for a variation of the same product. Different products of similar value are NOT eligible for exchange.
TA Targets / T.REX Redacted D Zone Targets
Contact us at [email protected] within 7 days of ordering to start a return. Item must be in new condition (no damage or use). Customer pays return shipping and a 15% restocking fee.
All Other Products
Return or exchange anytime within 30 days of receipt. Item must be in new condition and in the unopened original manufacturer packaging. Email us at [email protected] to start a return or exchange. Customer pays return shipping.*
For Exchanges...
- Exchanges can only be made for a variation of the same product. Different products of similar value are NOT eligible for exchange.
*Exception: We cover return shipping for Salomon shoes. They come with a prepaid return shipping label in the box.
Clearance / Closeout / Open Box (Final Sale)
Not eligible for returns or exchanges.
International Orders
Not eligible for returns or exchanges.
Discounted Items
Returns or exchanges initiated solely to obtain a discount will not be accepted.
Refunds
Refund Method
Refunds are issued to your original payment method. Depending on your payment provider, it may take a few additional business days for funds to appear in your account.
Please Note:
- All original shipping costs are non-refundable.
- Items that require repackaging or cleaning may be subject to a restocking fee or rejected entirely.
- Items that do not meet return requirements may be refused and returned to sender.
If you have additional questions about your refund, email us at [email protected] and we'll be happy to help.